What’s social, anyway?
The social networks are the latest Flash intro animations, the new tag clouds. They are everywhere. However, what is actually social about all these services? It’s a really valid question, because apparently everything is social these days.
One aspect to this is to consider the available social objects in the service and what interactions are available. As a simple rule, a social object is something that usually has an URL and is often serialized as an entry in an RSS feed. Also, often the actor who created these social objects is also a social object.
Let’s take Twitter, for example. It’s as “social network” as they come if you asked anyone. But once you start to think about it, it offers very few social objects and even fewer interactions with them. Basically there’s just two, the social objects are the tweets themselves or an off-linked thing in them. On Twitter itself you couldn’t really interact with the latter directly until recently with the new user interface that let’s you see some of the linked content on twitter.com, but that’s still hardly interacting with them. At least with the tweets you have two interactions: reply (discuss) or retweet (like).
In contrast, Facebook offers way more social objects and allows users to push many more into Facebook. However, the available interactions are often limited to textual interactions (discussing) and liking. Of course, the web is mostly a textual medium so it’s not a surprise that our interaction through it is mostly textual. However, the services and the technology and design in them really limit our interactions with social objects. You’re bound to fail if you just try to replicate Facebook and not think how people have traditionally acted in social contexts.
I would not count services where the only social objects are the users themselves as social networks. Because what you then have is essentially a contact list and e-mail and IM have been already done. In this way, I really liked Google Wave as it made the whatever the people were working on the main social object. It just wasn’t really good at it. Some of the “social” games qualify, only because they add a high score next to names in that contact list.
Another aspect is to consider the value to the user. It really isn’t enough just to depend on critical mass and then let Metcalfe’s Law do the rest, because Facebook already did it. This is probably the only reason LinkedIn is still alive – their value proposition is that being part of the network increases your chances with your career. Another example is last.fm, which promises better music recommendations. Ideally, the social network should allow the user to accomplish something regarding the social objects in a better way.
This aspect is also the one that is easy to get backwards. Adding a “social network” to a service doesn’t automatically add value to the service. It depends on the social objects and if the social network adds any value to them and the users. (As a sidenote, isn’t it a misnomer to say to “add” a social network, isn’t the social aspect always there, but you just “utilize” it?) Many of the various Twitter and Facebook integrations haven’t really increased a services value to me. For example, Spotify’s Facebook integration just lets me see somewhat useless information about what they listen to (unlike, say, last.fm). Also that the major Finnish newspaper shows on its front page what articles my friends have “liked” via Facebook has been less than useful for me so far (it just distracts). On the other hand, adding social features to a service like Nike+ sounds like it could improve a user’s motivation for running – there’s nothing like pure social pressure.
The third, and these days the most prevalent aspect is the value to the network’s owner. Of course, in the ideal world the network would be owned by the users, but we do live in a capitalistic system. The most blatant example of this has to be Apple’s Ping, which is essentially a social network to sell more songs on iTunes. The social objects are the songs, albums and artists on iTunes, which the users can interact to make them visible to their friends. And they can follow products (the artists). It’s just as sociopathic as you would expect from Mr. Jobs. One could argue that Ping is the “naked” social network, cutting all the happy-happy-joy-joy bullshit.
In addition to encouraging your users to pimp your stuff in hope of new business (like Ping and Zynga), the other value in the network is the value you get from an exit. Thanks to Metcalfe’s Law, your company is more valuable the more users you have – but you can also try to do something the others haven’t been able. No doubt many founders of the new, smaller social networks hope to have a feature that makes them the next YouTube, Friendfeed or Groupon. The danger here is of course fragmentation and the current players developing the features in-house (see Foursquare, Brightkite and others whose only magic component was location).
The most curious thing is that most “social” networks are forums where you limit the interaction of the social objects to a list of “friends”. The only way iTunes’ Ping really differs from Amazon’s venerable Listmania is that the latter is visible to all. Is it really social to narrow your world-view to just what your friends or companies who manufacture your favorite products share with you? Also, doesn’t it really bother you that these services are designed to let us socialize using their objects (products)?
Consider this blog post, for example. If this was a Facebook note, or a Buzz write-up, it would be mostly visible to just to people that I consider friends by each network’s definition of a friend. Even worse, the only people able to comment on this would be the aforementioned friends. It’s a brave new world.
2 people like this post.














