Emergent Social Software Platforms (ESSP) are now at the doorstep of the enterprise. The question one may ask is : how does it fit alongside the already existing Enterprise IT systems.
Companies have spent a fortune during the last 10 years implementing business critical Enterprise wide systems such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM) or Product Lifecycle Management (PLM). Yet another system could be seen as a risk for the balance of the whole company IT strategy.
In his enlightening book on PLM (Product Lifecycle Management, Driving the Next Generation of Lean Thinking) Michael Grieves proposes a map to illustrate the positioning of PLM together with the main business critical IT systems.
This blog post extends this map and propose a perspective on Enterprise 2.0 platforms positioning.
(Knowledge Capture in Enterprise 2.0 – click to enlarge)
Knowledge Worker : one who works primarily with information or one who develops and uses knowledge in the workplace (Peter Drucker – 1959)
If the definition above applies to your job then you probably are a knowledge worker. I personally am. And knowledge is the raw material we’re working with.
As opposed to the raw material manual workers deal with, knowledge is immaterial, it is just floating around. If we want to be productive we need to make sure this knowledge is harnessed, i.e captured and easily accessible.
Some studies show that between 25 and 50% of the communication between knowledge workers remains tacit and uncaptured. The question is how can we be productive and comfortable with our daily work if about half of the raw material we’re working with is wandering around ?
In the enterprise 2.0 presentation, I compare the knowledge capture in Enterprise 1.0 and 2.0. And it goes like this … Read more »
Just uploaded this Enterprise-2.0 presentation. Title : Enterprise 2.0 : leveraging collaboration platforms to foster knowledge, innovation and productivity.
Best to see full screen
Enterprise 2.0 : Leveraging collaboration platforms to foster knowledge, innovation and productivity
View more presentations from ceciiil.
Target audience is upper management.
The objective is to address key issues faced by organizations built around knowledge : management of not only knowledge but also innovation and productivity. First to see the current limitations with the tools and processes in place and then to see how collaborative platform and enterprise 2.0 approach can offer competitive advantages to the company.
I have not been really convinced by the material available on the topic. Mostly too buzzwordy and flashy, this often scares upper management out. Most of them then subsequently relate E2.0 to consultant-dollarmaking-vaporware material, hence the dedicated section in the presentation.
Besides, in my view, these presentations usually go from the existing social applications (and their many exciting features) into the enterprise. In order to convince management, they should rather go the other way round : from enterprise real problems to how they can be addressed by social software platforms.
Mostly influenced by this excellent presentation by Mr Enteprise 2.0 : Andrew McAfee at PARC (link). Also by many of the videos, books, articles, blog posts refererred to in TechItEasy and Heavy Mental.
Entries RSS · 
2 Comments 
Like
