Comments on: Creating ITIL compliant Service Catalogue http://techiteasy.org/2007/02/14/creating-itil-compliant-service-catalogue/ web business models, information systems, high tech, software economics, SaaS, Software + Service, innovation, new product development, digital strategy, software engineering, remote / mobile / wireless technologies, VoIP, IPTV, blogs, telecommunication business models, computer networks architecture, project management, user-generated content philosophy, entrepreneurial finance, outsourcing, operations - logistics - e-procurement - supply chain management, customer relationship management, telecom billing, clusters of innovation, e-Business, e-Commerce, start-up launch, fast-growing ventures management, globalization + some useless stuff (usually getting the most visits & comments) Tue, 27 May 2008 09:54:56 +0000 http://wordpress.org/?v=MU By: Revisiting ITIL service catalogue « Tech IT Easy http://techiteasy.org/2007/02/14/creating-itil-compliant-service-catalogue/#comment-62495 Revisiting ITIL service catalogue « Tech IT Easy Wed, 23 Jan 2008 10:28:52 +0000 http://jeremyfain.wordpress.com/2007/02/14/creating-itil-compliant-service-catalogue/#comment-62495 [...] I’ve seen a steady stream of visitors finding their way to my last year’s post about ITIL service catalogues. At one point I had to finally close the comments, because some people felt it was a correct place [...] [...] I’ve seen a steady stream of visitors finding their way to my last year’s post about ITIL service catalogues. At one point I had to finally close the comments, because some people felt it was a correct place [...]

]]> By: Kari Silvennoinen http://techiteasy.org/2007/02/14/creating-itil-compliant-service-catalogue/#comment-23548 Kari Silvennoinen Thu, 07 Jun 2007 05:51:05 +0000 http://jeremyfain.wordpress.com/2007/02/14/creating-itil-compliant-service-catalogue/#comment-23548 Robert, thanks for your comments, but this is not really a place to advertise your products. Robert,

thanks for your comments, but this is not really a place to advertise your products.

]]> By: Robert McNeill http://techiteasy.org/2007/02/14/creating-itil-compliant-service-catalogue/#comment-23458 Robert McNeill Thu, 07 Jun 2007 01:05:21 +0000 http://jeremyfain.wordpress.com/2007/02/14/creating-itil-compliant-service-catalogue/#comment-23458 It is an excellent post indeed. ITIL V 3 goes some way in defining the Service Catalog. It is an excellent post indeed. ITIL V 3 goes some way in defining the Service Catalog.

]]> By: Jeremy Fain http://techiteasy.org/2007/02/14/creating-itil-compliant-service-catalogue/#comment-23405 Jeremy Fain Wed, 06 Jun 2007 22:24:50 +0000 http://jeremyfain.wordpress.com/2007/02/14/creating-itil-compliant-service-catalogue/#comment-23405 Robert, I'm not sure you're promoting your business or leaving a comment, but the one thing I'm sure is that the person who wrote this excellent post isn't me but Kari. Robert, I’m not sure you’re promoting your business or leaving a comment, but the one thing I’m sure is that the person who wrote this excellent post isn’t me but Kari.

]]> By: Robert McNeill http://techiteasy.org/2007/02/14/creating-itil-compliant-service-catalogue/#comment-23374 Robert McNeill Wed, 06 Jun 2007 20:38:50 +0000 http://jeremyfain.wordpress.com/2007/02/14/creating-itil-compliant-service-catalogue/#comment-23374 Hi Jeremy, In fact you can just use the service catalog if you wish. Service-now.com’s Service Catalog is the next generation of service catalog allowing all workflows from service request to delivery, through approval and notification to be administered from one system. The service catalog is inspired by the simplicity that the every day user sees at Amazon.com and Google. Legacy service catalog vendors were designed as point solutions or application islands lacking integration to supporting workflows and delivery plans. Customers were left trying to integrate service request technologies with technologies that got work done with limited success. Instead of costing hundreds of thousands of dollars for software Service-now.com provides service catalog functionality at no cost to all the end users and their managers who are part of the approval process. Organizations can itemize, prioritize, and advertise their service offerings to their business customers, allowing them to see delivery times, SLAs, and other business critical information about all listed services. In addition, Service-now.com’s Service Catalog offers tight integration with the rest of the Service-now.com suite, meaning that the Service Catalog is more than just an informational tool. Services can be ordered directly from the catalog, thus closing the loop with the business customers so that they can not only see what IT makes available to them, but also order specific services directly from the catalog. IT and the business can automate complex workflows to support the provisioning of servers, databases, IT services, end user device or simple self service requests. It offers a consistent and intuitive online ordering experience with as much flexibility as an end user or IT employee needs. Hi Jeremy, In fact you can just use the service catalog if you wish. Service-now.com’s Service Catalog is the next generation of service catalog allowing all workflows from service request to delivery, through approval and notification to be administered from one system. The service catalog is inspired by the simplicity that the every day user sees at Amazon.com and Google. Legacy service catalog vendors were designed as point solutions or application islands lacking integration to supporting workflows and delivery plans. Customers were left trying to integrate service request technologies with technologies that got work done with limited success. Instead of costing hundreds of thousands of dollars for software Service-now.com provides service catalog functionality at no cost to all the end users and their managers who are part of the approval process. Organizations can itemize, prioritize, and advertise their service offerings to their business customers, allowing them to see delivery times, SLAs, and other business critical information about all listed services. In addition, Service-now.com’s Service Catalog offers tight integration with the rest of the Service-now.com suite, meaning that the Service Catalog is more than just an informational tool. Services can be ordered directly from the catalog, thus closing the loop with the business customers so that they can not only see what IT makes available to them, but also order specific services directly from the catalog. IT and the business can automate complex workflows to support the provisioning of servers, databases, IT services, end user device or simple self service requests. It offers a consistent and intuitive online ordering experience with as much flexibility as an end user or IT employee needs.

]]> By: Kari Silvennoinen http://techiteasy.org/2007/02/14/creating-itil-compliant-service-catalogue/#comment-18419 Kari Silvennoinen Tue, 22 May 2007 05:46:31 +0000 http://jeremyfain.wordpress.com/2007/02/14/creating-itil-compliant-service-catalogue/#comment-18419 Thanks Robert, but that seems to be a totally integrated ITIL solution, which is not suitable in this situation. Otherwise, looks like something interesting. I think I can tell that we went forward with custom solution by a partner. And yes, Jeremy, we used Microsoft solutions... =) Thanks Robert, but that seems to be a totally integrated ITIL solution, which is not suitable in this situation. Otherwise, looks like something interesting.

I think I can tell that we went forward with custom solution by a partner. And yes, Jeremy, we used Microsoft solutions… =)

]]> By: Robert McNeill http://techiteasy.org/2007/02/14/creating-itil-compliant-service-catalogue/#comment-18309 Robert McNeill Mon, 21 May 2007 19:17:36 +0000 http://jeremyfain.wordpress.com/2007/02/14/creating-itil-compliant-service-catalogue/#comment-18309 You should take a look at www.service-now.com as an alternative You should take a look at http://www.service-now.com as an alternative

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